In today’s complex business landscape, organizations face increasing pressure to manage and mitigate risks associated with their third-party vendors. The challenge lies in effectively assessing, monitoring, and remediating these risks to protect critical assets and maintain business continuity.
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Bitsight is also home to a talented professional services and customer success division that provides guidance and support to customers looking to maximize the value of the Bitsight platform.
Bitsight seeks to empower its customer success team with the knowledge and expertise necessary to address critical challenges in risk management. By incorporating Shared Assessments’ Third-Party Risk Management (TPRM) Fundamentals training and Certified Third-Party Risk Professional (CTPRP) certification courses into its employee education and development program, Bitsight ensures that their team can provide “customers with expert guidance and support.
Through Shared Assessments education, the Bitsight team is equipped with a comprehensive understanding of third-party risk management best practices and industry standards.
Knowledge of the critical terminology, frameworks, and methodologies in the TPRM space allows our team to engage in more meaningful conversations with customers, providing insights and recommendations grounded in best practices,” shares Bitsight’s Customer Success Team
Shared Assessments’ TPRM Fundamentals course provides an overview of key TPRM concepts and processes used to manage third party risk. For the Bitsight team, the most valuable aspect of the TPRM Fundamentals course is “its comprehensive coverage of the basics of third-party risk management, making it an excellent starting point for building a solid foundation.”
TPRM Fundamentals has enabled the Bitsight team to “better understand foundational aspects of third-party risk management. After completing the course, our team was able to refine our onboarding process for new customers, ensuring they receive comprehensive guidance on setting up effective TPRM programs from the outset.”
The Shared Assessments’ Certified Third Party Risk Professional (CTPRP) professional certification course validates specific proficiencies and experience in structuring a TPRM program. This credential significantly elevates the knowledge and skills of Bitsight’s customer success managers, sales, and support teams. “The depth of knowledge and the industry recognition the CTPRP certification provides are valuable aspects as they significantly enhance our team’s credibility and expertise,” offers Bitsight.
The CTPRP certification specifically positions Bitsight as an industry leader, building trust and credibility with clients. With the CTPRP, Bitsight’s team can provide strategic guidance to customers, translating into enhanced customer satisfaction and stronger relationships. Real-world applications of the training, such as streamlining incident response plans and implementing continuous monitoring programs, demonstrate tangible benefits for clients.
“Using the continuous monitoring strategies covered in the CTPRP, a Bitsight team member assisted a client in setting up an effective continuous monitoring program for their critical vendors. This enabled our client to receive real-time updates on their vendors’ risk posture, allowing them to take immediate action significantly improving our client’s ability to manage and mitigate third-party risks on an ongoing basis,” explains Bitsight.
Similarly, a Bitsight team member used the principles from the CTPRP Course to streamline a client’s incident response plan: “By incorporating best practices for third-party incident management, the team member assisted the client in developing a more efficient and effective response strategy resulting in faster response times and minimized impact during a recent vendor-related security incident.”
One of Bitsight’s customer success managers also applied newly acquired knowledge from the CTPRP “to enhance a client’s vendor risk assessment process. By using risk scoring techniques and comprehensive vendor questionnaires learned during the course, our team member was able to identify potential risks due to outdated/missing risk categories. This proactive approach helped the client mitigate significant risks before they could impact our customer’s operations.”
Bitsight customer success managers have seen the most significant benefit from completing both the TPRM Fundamentals and CTPRP courses:
“Expanded knowledge has empowered our team to provide actionable program recommendations to customers and articulate the value of our solutions in the context of industry standards. This has enhanced daily interactions with clients and improved overall customer satisfaction,” adds Bitsight’s Customer Success Team
Shared Assessments’ TPRM education offerings provide recognition and respect in the industry, setting Bitsight’s program apart from others. In addition, Bitsight chose Shared Assessments TPRM education offerings “because of their industry-leading reputation and comprehensive curriculum. The alignment of their training content with industry standards and best practices ensures our team receives relevant, high-quality education that directly enhances our ability to serve our customers effectively.”
The TPRM Fundamentals and CTPRP certification courses are distinct “in their practical, real-world focus and the breadth of topics they cover. They are designed to be immediately applicable, enabling participants to quickly apply what they learn to their daily responsibilities.”
Shared Assessments’ trainings equip Bitsight’s team to effectively address the most pressing TPRM challenges, including the increasing complexity of supply chains, regulatory compliance, and evolving cyber threats.
